Following the feedback from Triangulate 01.1, I turned the information I had documented into a cross-functional flowchart that includes the organisations, people involved and procedures. It aims to observe from a birds-eye view the process’ ramifications to help understand it.
It was then published as a 4-page tabloid newspaper along with an article I wrote about my experience seeking mental health support.
Depicting this muddled experience through a rigorous visual system did help understand why it felt the way it did. Plotting the route proved that the process is not unidirectional. It loops itself often, sometimes it splits into incompatible directions, and it has many dead ends. Even the trails that seem to move forward are repetitive patterns (i.e. referral – assessment – referral – assessment).
Everything that could be avoidable is labelled in red to try to correct the itinerary, aiming to pinpoint a clean way of doing it. There doesn’t appear to be any shortcuts though. We’re still left with a lengthy road after removing all the unnecessary steps. The issue seems to be the excess of entities encountered.