I’ve been trying not to interfere with the design and let the software drive the aesthetic outcome – yet on the other hand, I have had a rigid position on the message I wanted to deliver.

Eventually, I had to get involved design-wise, as the software was causing legibility issues. I tried to step back and let the tools lead, but there’s no such thing as no design. I was relying on someone else’s choices. The truth is, choosing the tools and format is already a design decision; if anything doesn’t work, it can(should) be modified. 

In terms of the message, my role is to document what happened. I want to show the paperwork’s length to apply for health assistance, but I can’t exaggerate or caricature it. As much as I have judgments from my experience, I need to allow space for interpretation.